July's American Coin-Op featured an interview with Bob Schwartz,
store owner, in the cover story, "Effectively Managing Multiple
Stores." Schwartz, owner and founder of SuperSuds Management,
operates 24 coin laundries and is considered an expert in the
industry. He advises laundromat owners on the importance of
checklists, frequent store visits and effective employees. Schwartz
goes on to describe best practices in customer service, supply
management and bookkeeping to successfully own a number of coin
"As much as we can, we systematize the whole business," says Bob
Schwartz, "whether it's daily checklists, weekly checklists, we
have it all documented."
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